She was about to leave. We caught it in time.

“A long-time client called about a billing issue. Two minutes in, Call GPT detected the shift in her tone — frustration rising, voice tightening — and routed her straight to our most senior agent before she had to ask. He fixed the problem in four minutes. The next day she renewed her annual contract: ₦2.3 million. A junior agent would have lost her.”

Head of Customer Success — B2B SaaS, Lagos